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Payment and Shipping Terms and Conditions

Last Updated: September 3, 2025

1. Introduction

This Payment and Shipping Terms and Conditions (“Policy”) governs the payment processing and shipping of shipping containers purchased through WRNNT, an online store specializing in standard (10’, 20’, 40’, 45’) and modified containers (e.g., homes, offices, shops). WRNNT prioritizes payment security, transparency, and reliable delivery through trusted logistics partners, with payments processed securely via wrnnt.com. By placing an order, you agree to this Policy, which supplements our Terms of Service, Return Policy, and Refund Policy.

We may update this Policy at any time. Changes will be posted on wrnnt.com with the revised date, and continued use implies acceptance. Contact us at support@wrnnt.com.

2. Payment Terms

2.1 Accepted Payment Methods

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and other major cards.
  • PayPal: Secure online payments via your PayPal account.
  • Wire Transfers: Bank-to-bank transfers for high-value orders.
  • Pay-Over-Time Installment Plans: Flexible financing, subject to approval, with terms at checkout.

Card payments are processed through a secure gateway on wrnnt.com. Additional methods may be available based on region; check at checkout.

2.2 Payment Timing

  • Full Deposit: Full payment (container price, delivery costs, taxes) is required at checkout to confirm the order.
  • Wire Transfers: Instructions provided at checkout; orders processed after confirmation (1–3 business days).
  • Installment Plans: Initial payment due at checkout; subsequent payments per agreed schedule.
  • Failed Payments: Resolve within 3 business days to avoid cancellation. WRNNT is not liable for delays due to payment issues.

2.3 Security and Compliance

Payments on wrnnt.com are PCI DSS Level 1, SSAE18/SOC 1, SOC 2, CBPR, and PRP compliant. Data is protected with:

  • AES-256 Encryption: For transmission and storage.
  • Tokenization: Replaces card details with non-sensitive tokens.
  • Secure HTTPS Connections: Ensures encrypted transactions.

2.4 Fraud Protection

Transactions are monitored with Radar technology. High-risk payments may require 3D Secure authentication (e.g., one-time codes), potentially delaying processing by 1–2 business days.

2.5 Taxes and Charges

  • Sales Tax: 6% applied based on delivery address.
  • International Transactions: Customers cover VAT, customs duties, and local charges, estimated at checkout.
  • Additional Fees: Bank fees (e.g., wire transfers) and installment plan fees are the customer’s responsibility.

2.6 Refunds and Cancellations

  • Refunds: Per Refund Policy, processed via wrnnt.com within 2–3 business days of verification (5–10 business days total).
  • Cancellations: Full refund before dispatch; post-dispatch incurs 10–20% restocking fee and shipping costs (see Refund Policy).

2.7 Payment Disputes

Report errors within 30 days to support@wrnnt.com or the customer portal. WRNNT responds within 5 business days. Disputes may involve third-party providers, and WRNNT is not liable for resulting delays.

3. Shipping Terms

3.1 Shipping Methods

3.1.1 Tilt-Bed (Roll-Off) Delivery

  • Description: Truck slides 10’ or 20’ containers onto the ground.
  • Best For: Short distances (<300 miles), sites without unloading equipment.
  • Space Requirements: 10’ (65’ length, 12’ width, 16’ height); 20’ (75’ length, 12’ width, 16’ height).
  • Considerations: Requires firm ground (gravel, asphalt, concrete); clear obstructions.

3.1.2 Flatbed Delivery

  • Description: 40’/45’ or long-distance (>300 miles) containers on a flatbed, requiring forklift/crane.
  • Best For: Long-distance, industrial sites with equipment.
  • Space Requirements: 40’ (120’ length, 12’ width, 13.5–16’ height); 45’ (130’ length, 12’ width, 16’ height).
  • Considerations: Customer provides unloading equipment (e.g., forklift, 12,000 lbs capacity).

3.1.3 Specialized Delivery

  • Description: Modified containers use tilt-bed or flatbed based on design.
  • Best For: Custom containers (e.g., homes, offices).
  • Space Requirements: Varies; aligns with tilt-bed/flatbed needs.
  • Considerations: Higher costs; provide detailed site information.

3.2 Site Preparation

  • Surface: Level, firm (gravel, asphalt, concrete) to support up to 60,000 lbs. Use blocks/ties for 4–6” elevation.
  • Space: Meet clearance requirements; remove obstacles (wires, trees).
  • Flatbed: Arrange unloading equipment.
  • Details: Provide zip code and access constraints at checkout. Post-order, confirm delivery details and submit site photos via wrnnt.com portal for processing. Inaccurate details may cause delays or fees.

3.3 Delivery Costs

  • Flat Rate: Provided at checkout based on container size, type, and distance; final costs confirmed at checkout.
  • Structure: Includes base fee and $1.50–$4/mile surcharge. Additional fees for remote areas, modified containers, rescheduling, or equipment rental.
  • Payment: Delivery costs paid at order placement via wrnnt.com.

3.4 Delivery Timeline

  • Processing: 3–5 days (standard), 10–15 days (modified).
  • Delivery: 7–14 business days (standard), 10–21 days (modified), 3–8 weeks (international).
  • Scheduling: Delivery window provided via email/phone; subject to traffic/weather.
  • International: Customers handle customs duties, taxes, and regulations.

3.5 Permits and Compliance

  • Local: Customers secure permits for container placement.
  • Road: WRNNT handles domestic transport permits; notify us of restrictions.
  • International: Containers are “Cargo Worthy” with CSC plaque; customers verify destination requirements.

3.6 Cancellations and Issues

  • Cancellations: Full refund before dispatch; post-dispatch incurs 10–20% restocking fee and shipping costs.
  • Rescheduling: Notify 48 hours prior to avoid fees ($100–$300).
  • Issues: Report damage within 72 hours to support@wrnnt.com or via the customer portal with photos. WRNNT is not liable for delays (weather, force majeure).

4. Limitations of Liability

WRNNT is not liable for indirect, incidental, or consequential damages from payment or shipping issues. Liability is limited to the order amount or delivery cost, whichever is lower.

5. Governing Law

This Policy is governed by the laws of Fort Lauderdale, State of Florida, USA, without regard to conflict of laws principles.

6. Contact

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