Terms & Conditions

Welcome to WRNNT! These Terms and Conditions provide an overview of the key policies governing your use of our website, products, and services. By accessing our website, making a purchase, or using our services, you agree to comply with and be bound by these terms and the linked policies below. If you do not agree, please refrain from using our website and services.

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective upon posting on our website. Continued use indicates your acceptance of the modified terms.

Use of Website

Our website is intended for users who are at least 18 years old. You must provide accurate information when registering an account and use the site in a lawful manner without disrupting services or harming others. All content on the site is protected by intellectual property laws, and unauthorized use is prohibited.

Read the full Use of Website Policy

Payment

We accept credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, wire transfers, and pay-over-time installment plans. Full payment is required at checkout, with secure processing via PCI DSS Level 1 compliant systems using AES-256 encryption and tokenization. Transactions are monitored for fraud with Radar technology, and a 6% sales tax applies, plus any international VAT or duties.

Read the full Payment Policy

Shipping

We offer tilt-bed (roll-off) for 10’ and 20’ containers, flatbed for larger or long-distance shipments, and specialized methods for modified containers. Delivery costs are flat-rate based on size, type, and distance, with timelines of 7–14 business days for standard containers. Customers must prepare sites with level, firm surfaces and necessary clearances; permits and customs are your responsibility for international orders.

Read the full Shipping Policy

Return

Returns are eligible within 30 days for standard containers and 45 days for modified ones, if unused and undamaged. Contact support with order details and photos to initiate; an RMA is required. Customers handle return shipping costs unless due to our error, with a 10–20% restocking fee for non-fault returns. Exchanges for defective items are available upon verification.

Read the full Return Policy

Refund

We offer a 30-Day 100% Satisfaction Guarantee for standard containers and 45 days for modified ones. Refunds are processed to the original payment method or as store credit within 2–3 business days of verification, excluding shipping and taxes unless we’re at fault. Report issues within 72 hours for defective or incorrect orders to qualify for full coverage.

Read the full Refund Policy

Privacy

We collect personal information like name, email, address, and payment details to process orders and improve services. Data is protected with reasonable security measures and shared only with service providers or as required by law. We do not sell your information. You have rights to access, correct, or delete your data, depending on your location.

Read the full Privacy Policy

Contact Us

For any questions or concerns regarding these terms or our policies, please reach out to WRNNT Support.

By using our website or services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them and the linked policies.

Copyright © 2025 WRNNT, All rights reserved.

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Use of Website Policy

Last Updated: September 3, 2025

1. Introduction

This Use of Website Policy (“Policy”) governs your access to and use of the WRNNT website located at www.wrnnt.com (“Website”), including any content, features, products, and services offered through it. WRNNT (“we,” “us,” or “our”) is an online store specializing in standard (10’, 20’, 40’, 45’) and modified shipping containers (e.g., homes, offices, shops). By accessing or using the Website, you agree to be bound by this Policy, which supplements our Terms of Service, Payment Policy, Shipping Policy, Return Policy, Refund Policy, and Privacy Policy.

If you do not agree with this Policy, you must not access or use the Website. We may update this Policy at any time. Changes will be posted on the Website with the revised date, and your continued use implies acceptance of the updates. For questions, contact us at support@wrnnt.com.

2. Eligibility

The Website is intended for users who are at least 18 years old or the age of majority in their jurisdiction, whichever is higher. By using the Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding agreements. If you are using the Website on behalf of an organization, you represent that you are authorized to bind that organization to this Policy.

We reserve the right to refuse access to the Website or terminate your account at any time if we believe you do not meet these eligibility requirements.

3. Account Registration and Security

To access certain features, such as placing orders, viewing order history, or using the customer portal, you may need to create an account. When registering:

  • Provide accurate, current, and complete information (e.g., name, email, address).
  • Maintain the confidentiality of your account credentials (username and password).
  • Notify us immediately of any unauthorized use or security breach at support@wrnnt.com.

You are responsible for all activities under your account. We are not liable for any loss or damage arising from your failure to secure your account. We may suspend or terminate your account if we suspect misuse, fraudulent activity, or violation of this Policy.

4. User Conduct and Permitted Use

You agree to use the Website only for lawful purposes and in compliance with applicable laws and this Policy. Permitted uses include browsing products, placing orders, contacting support, and accessing account information.

You must:

  • Provide truthful information in all interactions.
  • Respect the rights of others, including intellectual property and privacy rights.
  • Use the Website in a manner that does not interfere with its operation or other users’ enjoyment.

Prohibited conduct includes, but is not limited to:

  • Engaging in fraudulent activities, such as providing false payment information or attempting to circumvent security measures.
  • Uploading or transmitting viruses, malware, or any harmful code.
  • Hacking, scraping, or using automated tools to access or extract data without permission.
  • Posting, sharing, or transmitting spam, unsolicited advertisements, or harmful content.
  • Harassing, threatening, or impersonating others.
  • Violating intellectual property rights, such as copying or distributing our content without authorization.
  • Using the Website for commercial purposes other than purchasing our products (e.g., reselling without permission).
  • Attempting to reverse-engineer, decompile, or interfere with the Website’s software or security features.

We monitor Website usage and may take action, including account termination or legal remedies, against violations.

5. Intellectual Property

All content on the Website, including text, images, logos, product descriptions, graphics, software, and designs (“Content”), is owned by WRNNT or our licensors and protected by copyright, trademark, and other intellectual property laws in the United States and internationally.

You are granted a limited, non-exclusive, non-transferable license to access and view the Content for personal, non-commercial use only. You may not:

  • Copy, modify, distribute, or create derivative works from the Content without our written consent.
  • Use our trademarks (e.g., WRNNT logo) without permission.
  • Remove or alter any copyright, trademark, or proprietary notices.

User-generated content you submit (e.g., reviews, photos in support tickets) grants us a perpetual, royalty-free, worldwide license to use, modify, and display it for business purposes, subject to our Privacy Policy.

6. Third-Party Links and Services

The Website may contain links to third-party websites or services (e.g., payment processors, logistics partners). We are not responsible for the content, privacy practices, or security of these third parties. Accessing them is at your own risk, and we encourage you to review their policies.

7. Disclaimers

The Website and its Content are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be error-free, secure, or uninterrupted.

Product information (e.g., descriptions, prices, availability) is for informational purposes and subject to change without notice. We strive for accuracy but disclaim liability for errors or omissions.

8. Limitations of Liability

To the fullest extent permitted by law, WRNNT, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, even if advised of the possibility of such damages. Our total liability shall not exceed the amount you paid for products through the Website in the preceding 12 months.

This limitation applies to all claims, including those based on contract, tort, negligence, or strict liability.

9. Indemnification

You agree to indemnify, defend, and hold harmless WRNNT and its affiliates from any claims, losses, damages, liabilities, and expenses (including attorneys’ fees) arising from your violation of this Policy, misuse of the Website, or infringement of third-party rights.

10. Termination

We may terminate or suspend your access to the Website at any time, without notice or liability, for any reason, including violations of this Policy. Upon termination, your license to use the Website ends, and you must cease all access.

11. Governing Law

This Policy is governed by the laws of Fort Lauderdale, State of Florida, USA, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the state or federal courts located in Fort Lauderdale, Florida.

12. Miscellaneous

  • Severability: If any provision of this Policy is held invalid, the remainder remains in effect.
  • Waiver: Failure to enforce any right does not constitute a waiver.
  • Entire Agreement: This Policy, along with linked policies, constitutes the entire agreement regarding Website use.

13. Contact

For questions about this Policy, contact WRNNT customer support.

By accessing or using the Website, you acknowledge that you have read, understood, and agree to this Use of Website Policy.

Payment Policy

Last Updated: September 2, 2025

1. Introduction

This Payment Policy (“Policy”) outlines the terms and conditions for processing payments for shipping containers purchased through WRNNT, an online store specializing in standard (10’, 20’, 40’, 45’) and modified containers (e.g., homes, offices, shops). We take payment security and transparency seriously at WRNNT, processing all transactions securely via wrnnt.com. By placing an order, you agree to this Policy, which supplements our Terms of Service, Shipping Policy, and Return Policy.

We may update this Policy at any time. Changes will be posted here with the revised date, and continued use implies acceptance. For questions, contact us at support@wrnnt.com.

2. Accepted Payment Methods

WRNNT accepts the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover, and other major cards.
  • PayPal: Secure online payments via your PayPal account.
  • Wire Transfers: Bank-to-bank transfers for high-value orders.
  • Pay-Over-Time Installment Plans: Flexible financing options, subject to approval and terms provided at checkout.

All card payments are processed through a secure payment gateway on wrnnt.com. Additional payment methods may be available based on your region; check options at checkout.

3. Payment Timing

  • Full Deposit: Full payment, including the container price, delivery costs, and applicable taxes, is required at the time you place your order on wrnnt.com.
  • Wire Transfers: If paying by wire transfer, payment instructions will be provided at checkout. Your order will be processed only after payment confirmation, which may take 1–3 business days.
  • Installment Plans: For pay-over-time plans, initial payments and terms are confirmed at checkout, with subsequent payments processed automatically per the agreed schedule.

Failure to complete payment may result in order delays or cancellation.

4. Security and Regulatory Compliance

WRNNT processes payments on wrnnt.com, which is PCI DSS Level 1 compliant, the highest standard for card data security. Our platform also maintains:

  • SSAE18/SOC 1 and SOC 2 certifications for robust financial and operational controls.
  • Cross-Border Privacy Rules (CBPR) and Privacy Recognition for Processors (PRP) for global data protection compliance.

All payment data is protected with:

  • AES-256 Encryption: Applied during transmission and storage to safeguard sensitive information.
  • Tokenization: Replaces card details with unique, non-sensitive tokens, ensuring your actual card information is never exposed or stored.
  • Secure HTTPS Connections: All transactions are conducted over encrypted channels with HTTP Strict Transport Security (HSTS).

5. Fraud Protection

Transactions are monitored in real-time using advanced Radar technology to detect and prevent fraudulent activity. High-risk transactions may require additional 3D Secure (3DS) authentication (e.g., one-time codes or biometric verification) to ensure security. Customers will be notified if further verification is needed, which may delay order processing.

6. Taxes and Charges

  • Sales Tax: A 6% sales tax applies to all orders, calculated based on the delivery address at checkout.
  • International Transactions: Orders shipped internationally may be subject to Value-Added Tax (VAT) at federal rates, customs duties, and other local charges. Customers are responsible for these fees, which will be estimated at checkout where applicable.
  • Additional Fees: Any bank fees (e.g., wire transfer fees) or currency conversion charges are the customer’s responsibility.

7. Refunds

Refunds are processed per our Return Policy. Approved refunds are issued to the original payment method via wrnnt.com within 5–10 business days of processing, though bank or card issuer delays may occur. Non-refunded fees (e.g., delivery, taxes) are outlined in the Return Policy.

8. Limitations of Liability

To the fullest extent permitted by law, WRNNT is not liable for indirect, incidental, or consequential damages arising from payment processing issues. Our liability is limited to the order amount.

9. Governing Law

This Policy is governed by the laws of Fort Lauderdale, State of Florida, USA, without regard to conflict of laws principles.

10. Contact

For payment-related questions, contact WRNNT customer support with your order details:

By ordering, you acknowledge that you have read, understood, and agree to this Payment Policy.

Payment Policy

Last Updated: September 2, 2025

1. Introduction

This Shipping Policy (“Policy”) outlines the terms and conditions for delivering shipping containers purchased through WRNNT, an online store specializing in standard (10’, 20’, 40’, 45’) and modified containers (e.g., homes, offices). WRNNT partners with trusted logistics providers and uses Stripe for secure payment processing to ensure reliable, safe deliveries. By ordering, you agree to this Policy, which supplements our Terms of Service and Payment Terms and Conditions.

We may update this Policy at any time. Changes will be posted here with the revised date, and continued use implies acceptance. Contact us at support@wrnnt.com.

2. Shipping Methods

      2.1 Tilt-Bed (Roll-Off) Delivery
  • Description: A tilt-bed truck slides standard containers (10’ or 20’) onto the ground.
  • Best For:
    • Short-distance deliveries (<300 miles).
    • Residential, commercial, or construction sites without unloading equipment.
    • Firm, level ground.
  • Space Requirements:
    • 10’ containers: 65’ length, 12’ width, 16’ height clearance.
    • 20’ containers: 75’ length, 12’ width, 16’ height clearance.
  • Advantages: No on-site equipment needed; suits limited-access sites.
  • Considerations: Requires firm ground (gravel, asphalt, concrete); unsuitable for soft surfaces (mud, grass). Clear overhead obstructions (wires, trees).
      2.2 Flatbed Delivery
  • Description: Containers (40’/45’ or >300 miles) are shipped on a flatbed truck/trailer, requiring a forklift or crane for unloading.
  • Best For:
    • Long-distance deliveries.
    • Industrial or construction sites with equipment.
    • Larger containers.
  • Space Requirements:
    • 40’ containers: 120’ length, 12’ width, 13.5–16’ height clearance.
    • 45’ containers: 130’ length, 12’ width, 16’ height clearance.
  • Advantages: Cost-effective for long distances or large containers.
  • Considerations: Customer must provide unloading equipment (e.g., forklift for 12,000 lbs). Coordinate with driver.
      2.3 Specialized Delivery for Modified Containers
  • Description: Modified containers (e.g., double doors, roll-up doors) use tilt-bed or flatbed based on design.
  • Best For: Custom containers (homes, offices, shops).
  • Space Requirements: Varies; aligns with tilt-bed/flatbed needs. Extra clearance for extended features.
  • Advantages: Handles unique designs.
  • Considerations: Higher costs for specialized handling. Provide detailed site information.

3. Site Preparation

  • Surface: Level, firm (gravel, asphalt, concrete) to support truck/container weight (up to 60,000 lbs). Use blocks/ties for elevation (4–6”).
  • Space: Ensure clearance per method; remove obstacles (wires, trees).
  • Flatbed: Arrange unloading equipment (e.g., forklift, 12,000 lbs capacity).
  • Details: At checkout, provide zip code and access constraints (narrow driveways, gates). After ordering, customers must confirm delivery details and submit site photos for processing before shipping. Inaccurate details may cause delays or fees.

4. Delivery Costs

  • Flat Rate: WRNNT provides a flat rate shipping cost at checkout based on container size, type (standard or modified), and delivery distance. Final costs are confirmed at checkout.
  • Structure: The flat rate includes a base fee and a per-mile surcharge ($1.50–$4/mile). Additional fees may apply for:
    • Remote or rural locations.
    • Specialized delivery for modified containers.
    • Rescheduling due to unprepared sites or inaccessible locations.
    • Equipment rental for flatbed deliveries if not provided by the customer.
  • Payment: Delivery costs are paid when placing the order on wrnnt.com.

5. Delivery Timeline

  • Processing: 3–5 days (standard), 10–15 days (modified).
  • Delivery: 7–14 business days (standard), 10–21 days (modified), 3–8 weeks (international).
  • Scheduling: Delivery window provided via email/phone; subject to traffic/weather.
  • International: Customers handle customs duties, taxes, and local regulations.

6. Permits and Compliance

  • Local: Customers secure permits for container placement (check zoning, HOA rules).
  • Road: WRNNT handles domestic transport permits; notify us of restrictions (weight limits, low bridges).
  • International: Containers are “Cargo Worthy” with CSC plaque; customers verify destination requirements.

7. Cancellations and Issues

  • Cancellations: Full refund before dispatch; restocking fee (10–20%) and return costs after.
  • Rescheduling: Notify 48 hours prior to avoid fees ($100–$300).
  • Issues: Report damage within 24 hours to support@wrnnt.com with photos. WRNNT is not liable for delays (weather, force majeure).

8. Security

Payments are processed on wrrnt.com (PCI DSS Level 1, AES-256 encryption, tokenization, Radar fraud detection). See Payment Terms for details.

9. Liability

WRNNT’s liability is limited to delivery or container cost, excluding indirect damages.

10. Governing Law

This Policy is governed by the laws of Fort Lauderdale, State of Florida, USA, without regard to conflict of laws principles.

11. Contact

By ordering, you agree to this Policy.

Return Policy

Last Updated: September 2, 2025

1. Introduction

This Return Policy (“Policy”) outlines the terms and conditions for returns, refunds, cancellations, and exchanges of shipping containers purchased through WRNNT, an online store specializing in standard (10’, 20’, 40’, 45’) and modified containers (e.g., homes, offices, shops). WRNNT is committed to customer satisfaction and uses wrnnt.com for secure payment processing to ensure safe, transparent transactions. By placing an order, you agree to this Policy, which supplements our Terms of Service, Payment Terms and Conditions, and Shipping Policy.

We may update this Policy at any time. Changes will be posted here with the revised date, and continued use implies acceptance. Contact us at support@wrnnt.com.

2. Eligibility for Returns

Returns are eligible under the following conditions due to the specialized nature of shipping containers:

  • Condition: Containers must be unused, undamaged, and in the same condition as delivered (e.g., no modifications, alterations, or wear beyond inspection).
  • Timeframe: Returns must be requested within 30 calendar days of delivery for standard containers and 45 calendar days for modified containers, due to their customized nature.
  • Proof of Purchase: A valid order number and proof of purchase (e.g., receipt or confirmation email) are required.
  • Inspection: Containers must pass a return inspection by WRNNT or our logistics partner to confirm eligibility.

Non-Returnable Items:

  • Containers used, modified, or damaged after delivery.
  • Containers purchased “as-is” or marked non-returnable at checkout.

3. Return Process

To initiate a return, follow these steps:

  1. Contact WRNNT: Within the eligible timeframe (30 days for standard, 45 days for modified), email support@wrnnt.com or use the customer portal on wrnnt.com with your order number, reason for return, and photos of the container’s condition.
  2. Return Approval: WRNNT will review your request within 3 business days and provide a Return Merchandise Authorization (RMA) number if approved. Returns without an RMA will not be accepted.
  3. Inspection: Arrange for an on-site inspection by WRNNT’s logistics partner, if required, to verify condition. Inspection fees (up to $200) may apply, refundable if the return is approved.
  4. Return Shipping: If approved, WRNNT will coordinate return shipping via our logistics partners. Customers are responsible for return shipping costs unless due to WRNNT’s error (e.g., wrong or defective container).
  5. Container Preparation: Ensure the container is empty, secure, and accessible for pickup, meeting the same site preparation requirements as delivery (see Shipping Policy, Section 3).

4. Refunds

  • Eligibility: Refunds are issued for approved returns once the container is received and inspected at our depot. Refunds cover the container purchase price, excluding original shipping costs, unless due to WRNNT’s error.
  • Processing Time: Refunds are processed via wrnnt.com to the original payment method within 5–10 business days of receiving the container. Processing times may vary depending on your bank or card issuer.
  • Deductions: A restocking fee (10–20% of the container price) applies to returns not due to WRNNT’s error. Additional fees may apply for:
    • Inspection costs, if not refunded.
    • Damage or wear discovered during inspection.
    • Non-compliance with return preparation requirements.
  • Non-Refundable Fees: Original delivery fees, taxes, and additional services (e.g., equipment rental) are non-refundable unless WRNNT is at fault.

5. Cancellations

  • Before Dispatch: Orders may be canceled before dispatch via support@wrnnt.com or the customer portal on wrnnt.com with a full refund of the purchase price and delivery fees, processed within 3–5 business days.
  • After Dispatch: Cancellations after dispatch but before delivery incur a restocking fee (10–20% of the container price) and incurred shipping costs. Contact support@wrnnt.com or the customer portal immediately to initiate.
  • Post-Delivery: Cancellations after delivery are treated as returns, subject to Sections 3 and 4.

6. Exchanges

  • Eligibility: Exchanges are available for defective or incorrect containers within 30 days for standard and 45 days for modified containers. Exchanges for other reasons are subject to approval and treated as a return followed by a new purchase.
  • Process: Contact support@wrnnt.com or use the customer portal on wrnnt.com with your order number and issue details. If approved, WRNNT will arrange return and delivery of the replacement. Customers cover return and new delivery costs unless WRNNT is at fault.
  • Condition: Replacement containers are subject to availability. If unavailable, a refund or credit may be offered.

7. International Orders

  • Returns: Containers delivered internationally can be returned; however, customers are responsible for return shipping, customs duties, taxes, and additional costs (e.g., port fees). Returns must meet the eligibility criteria in Section 2 and follow the process in Section 3.
  • Cancellations: International orders may be canceled before dispatch with a full refund. Post-dispatch cancellations incur restocking and shipping fees.
  • Exchanges: Exchanges are limited and subject to logistics feasibility. Contact WRNNT for case-by-case evaluation.

8. Defective or Incorrect Containers

If a container is delivered defective (e.g., structural damage affecting functionality) or incorrect (e.g., wrong size or type), WRNNT will cover return shipping and inspection costs. Customers must:

  • Report the issue within 72 hours of delivery to support@wrnnt.com or via the customer portal on wrnnt.com with photos and a detailed description.
  • Allow inspection by our logistics partner, if required.
  • Receive a replacement or full refund (including delivery fees) upon verification, processed within 5–10 business days.

9. Security and Payment Processing

Payments are processed on wrnnt.com (PCI DSS Level 1, AES-256 encryption, tokenization, Radar fraud detection). Refunds are securely processed to the original payment method. See Payment Terms and Conditions for details.

10. Limitations of Liability

To the fullest extent permitted by law, WRNNT and its logistics partners are not liable for indirect, incidental, or consequential damages arising from returns, cancellations, or exchanges. Our liability is limited to the container purchase price or delivery cost, whichever is lower.

11. Governing Law

This Policy is governed by the laws of Fort Lauderdale, State of Florida, USA, without regard to conflict of laws principles.

12. Contact

By ordering, you acknowledge that you have read, understood, and agree to this Return Policy.

Refund Policy

Last Updated: September 2, 2025

1. Introduction

WRNNT is committed to your satisfaction with our 30-Day 100% Satisfaction Guarantee. This Refund Policy (“Policy”) outlines the terms and conditions for refunds related to shipping containers purchased through WRNNT, an online store specializing in standard (10’, 20’, 40’, 45’) and modified containers (e.g., homes, offices, shops). All payments and refunds are processed securely via wrnnt.com. By placing an order, you agree to this Policy, which supplements our Terms of Service, Shipping Policy, Return Policy, and Payment Policy.

We may update this Policy at any time. Changes will be posted here with the revised date, and continued use implies acceptance. For questions, contact us at support@wrnnt.com.

2. Eligibility and Conditions

Refunds are available under the following conditions due to the specialized nature of shipping containers:

  • 30-Day 100% Satisfaction Guarantee: You may request a full refund within 30 calendar days of delivery for standard containers, provided they meet the return conditions below. Modified containers are eligible for refunds within 45 calendar days due to their customized nature.
  • Return Conditions:
    • Containers must be unused, undamaged, and in the same condition as delivered (e.g., no modifications, alterations, or wear beyond inspection).
    • A valid order number and proof of purchase (e.g., receipt or confirmation email) are required.
    • Containers must pass a return inspection by WRNNT or our logistics partner to confirm eligibility.
  • Refundable Scenarios:
    • Defective Containers: Structural damage affecting functionality (e.g., compromised integrity, non-functional doors).
    • Damaged Containers: Damage incurred during delivery (e.g., dents, scratches not present at dispatch).
    • Incorrectly Fulfilled Orders: Wrong size, type, or configuration delivered (e.g., 20’ instead of 40’ container).
    • Eligible Cancellations: Orders canceled before dispatch or, if approved, after dispatch but before delivery (see Section 5).
  • International Orders: Containers delivered internationally are eligible for refunds, but customers are responsible for return shipping, customs duties, taxes, and additional costs (e.g., port fees).

Exclusions:

  • Used containers or those modified/damaged after delivery.
  • Containers purchased “as-is” or marked non-returnable at checkout.
  • Original delivery fees, taxes, and additional services (e.g., equipment rental) unless due to WRNNT’s error.

3. How to Request a Refund

To initiate a refund, follow these steps:

  1. Contact WRNNT: Within 30 days for standard containers or 45 days for modified containers, email support@wrnnt.com or submit your request through the customer portal on wrnnt.com for faster service. Include your order number, reason for refund (e.g., defective, damaged, incorrect, or satisfaction guarantee), and photos of the container’s condition.
  2. Return Approval: WRNNT will review your request within 3 business days and issue a Return Merchandise Authorization (RMA) number if approved. Refunds will not be processed without an RMA.
  3. Inspection: Arrange for an on-site inspection by WRNNT’s logistics partner, if required, to verify condition. Inspection fees (up to $200) may apply, refundable if the refund is approved.
  4. Return Shipping: If approved, WRNNT will coordinate return shipping via our logistics partners. Customers are responsible for return shipping costs unless due to WRNNT’s error (e.g., defective or incorrect container). Containers must be empty, secure, and accessible, meeting the site preparation requirements in the Shipping Policy (Section 3).
  5. Refund Processing: Refunds are initiated via wrnnt.com within 2–3 business days of receiving and verifying the returned container’s condition. Processing times may vary depending on your bank or card issuer (typically 5–10 business days total).

4. Refund Payment Options

  • Original Payment Method: Refunds are issued to the original payment method (e.g., credit card, PayPal, wire transfer) used at checkout.
  • Store Credit: Refunds may be issued as store credit for a replacement container or future purchase on wrnnt.com.
  • Deductions: A restocking fee (10–20% of the container price) applies to refunds not due to WRNNT’s error. Additional fees may apply for:
    • Inspection costs, if not refunded.
    • Damage or wear discovered during inspection.
    • Non-compliance with return preparation requirements.

5. Cancellations

  • Before Dispatch: Orders canceled before dispatch via support@wrnnt.com or the customer portal on wrnnt.com receive a full refund of the purchase price and delivery fees, processed within 3–5 business days.
  • After Dispatch: Cancellations after dispatch but before delivery incur a restocking fee (10–20% of the container price) and incurred shipping costs. Contact support@wrnnt.com or the customer portal immediately to initiate.
  • Post-Delivery: Cancellations after delivery are treated as refunds, subject to Sections 3 and 4.

6. Defective or Incorrect Containers

If a container is delivered defective (e.g., structural damage affecting functionality) or incorrect (e.g., wrong size or type), WRNNT will cover return shipping and inspection costs. Customers must:

  • Report the issue within 72 hours of delivery to support@wrnnt.com or via the customer portal on wrnnt.com with photos and a detailed description.
  • Allow inspection by our logistics partner, if required.
  • Receive a replacement or full refund (including delivery fees) upon verification, processed within 2–3 business days of inspection.

7. International Orders

  • Refunds: International containers are eligible for refunds within 30 days for standard and 45 days for modified containers, but customers are responsible for return shipping, customs duties, taxes, and additional costs (e.g., port fees). Refunds follow the process in Section 3.
  • Cancellations: International orders canceled before dispatch receive a full refund. Post-dispatch cancellations incur restocking and shipping fees.

8. Security and Payment Processing

Refunds and payments are processed on wrnnt.com (PCI DSS Level 1, AES-256 encryption, tokenization, Radar fraud detection). Refunds are securely issued to the original payment method or as store credit. See Payment Policy for details.

9. Limitations of Liability

To the fullest extent permitted by law, WRNNT and its logistics partners are not liable for indirect, incidental, or consequential damages arising from refunds or cancellations. Our liability is limited to the container purchase price or delivery cost, whichever is lower.

10. Governing Law

This Policy is governed by the laws of Fort Lauderdale, State of Florida, USA, without regard to conflict of laws principles.

11. Contact

For questions regarding refunds, contact WRNNT customer support with your order details:

By ordering, you acknowledge that you have read, understood, and agree to this Refund Policy.